ICON Group were proud dual-category winners of the Westpac Enterprise North Shore Business Excellence Awards in 2008.  Our winning categories were the ACC Workplace Safety Award and the Flo2Cash Excellence in Service Delivery.

The awards ceremony was highly enjoyed by several ICON Group staff members, and our thanks go out to the event organisers and sponsors for putting together such a successful event!

Comments from the judges include:

ACC Workplace Safety Award

This entry shows ICON Group has strong health and safety processes in place.  The company demonstrates a high level of commitment to health and safety and to dealing with the logistical issues associated with a dispersed/shift-working work force.  ICON Group is clearly a pro-active company with a lot of new market opportunities opening up.  Congratulations to both management and staff on your achievements to date.

Flo2Cash Excellence in Service Delivery

ICON Group operates in a very competitive industry where the actions of some players can tarnish the reputation of the industry as a whole.  Developing a successful business in this environment where high levels of service delivery is defined, expected and delivered is uncommon.  ICON Group appears to have understood this and build a reputable and successful business around a culture with delivery of a high quality customer service at its core.

Excellent, thorough entry which was also well presented.  Glowing references were also noted.  The 'system' for dealing with customers is obviously working superbly.  ICON Group has a set of values called "The ICON WAY" that incorporates innovation, customer focus, people, 'never give in', team, accountability, and risk - 'let's do it' - into its business culture.  This is supported by recruitment, induction, training, performance measurement, communication and quality control strategies and processes aimed at ensuring that The ICON WAY is delivered.

Testimony to this success is the growth that the company has achieved in the last 2 years, excellent customer testimonials, and the securing of important key contracts ahead of larger local and international competitors.

For more information on the Westpac Enterprise North Shore Business Excellence Awards visit the Enterprise North Shore website at http://www.ens.org.nz/Business+Support/Awards+2009.html or the Westpac website at http://www.westpac.co.nz/olcontent/olcontent.nsf/Content/How+to+enter