Below are just a few comments we have received from satisfied clients...

3 November 2009 - Waikumete Cemetary, West Auckland

Recently the Waikumete Cemetery had a Service in Chapel One for a deceased person who had gang connections.  We were advised that this service would have a large attendance and there was an element of friction within the family and people who were expected to attend.

In view of this we had the Police on stand-by and requested 2 Security Guards from ICON Group.  The guards who attended were dressed appropriately and reported to the office to ascertain their duties.  Throughout their period of attendance they attended to duties requested, had a strong but non-threatening presence and assisted with traffic control.  They had an extremely pleasant and helpful attitude at all times.  The service was completed without any events or problems and I believe having them here made a difference.

The Cemetery Management and staff would like to convey their thanks to these two guards for their assistance and professionalism.  They both did a great job and gave staff a great sence of security knowing they were there.

Daniel Sales
Cemetery & Crematorium Manager
 

27 October 2009 - South Island Retail Security

"I am writing to bring to your attention the excellent work of one of your employees, Mr Paul Smith (ICON Group's South Island Retail Security Manager).  Mr Smith was working as undercover store security when he observed a male acting suspiciously.  He reported this to the police, who subsequently located a large amount of product in the offender's car.

Had it not been for Mr Smith's observatiosn and attention to detail, the offending would not have been detected."

J K Manson
Constable, Papanui Police Station
 

10 September 2009 - North Harbour Business Association

“ICON Security Group Ltd has been the preferred security provider for the North Harbour Business Association since late 2007.  ICON Group’s reports are detailed, accurate and have assisted us in helping to reduce incidents of insecurity and reduce the risk of crime in the area.  Their input and advice is invaluable.

It has been a pleasure to work with Gary Morrison and his team to date and we look forward to our on-going relationship.  I have no hesitation in recommending them.”

Gary Holmes
General Manager, North Harbour Business Association
 

8 June 2009 - Mangere Town Centre Drop in Crime Statistics

“There has been a large drop in most of our crime statistics.  I would like to thank your guard Tali for his help in achieving these results.  He is a friendly presence in the Centre and has a lot of respect from Shop Keepers and Customers alike.”

Dave Fearon
Mangere Town Centre
 

5 May 2009 - ICON Group Cash Collection Service

“ICON Group has been performing cash collections on our behalf for over three years. We have a number of national clients here in Australia and some of these have now entered the New Zealand market, some have been well established brands in NZ but have only, in recent times, seen the need for a professional CIT company to handle their day to day banking affairs.

With this in mind we sought after a company that would represent us, Security Specialists Australia and service our clients in the same manner as we would here. After an extensive screening process we found that ICON Group covered all the key criteria we required.

ICON Group have been performing this service for us in a very professional manner and have now become the premier covert cash collection company in New Zealand.

I would have no hesitations recommending the services of ICON Group for your cash collection requirements”

Michael J Cairns-Cowan
Business & Operations Manager
Southern Aust & NZ Security Specialists Australia Pty Ltd 
 

28 April 2009 - 'Prompt & Professional' Document Serving

“Thank you again Geoff for your extremely prompt and professional services.  The PCC is indebted to you for your timely assistance”

Lindsey Riley, Professional Standards Coordinator
Medical Council of New Zealand 
 

14 April 2009 - Assistance to Waitakere City Council

“I am happy to advise that according to our records, since the beginning of January till the end of march 2009, the Security Team at Waitakere city council conducted 31 successful investigations regarding property offences.... all of these investigations ended up with quality footage of the offender/s.... my deepest thanks to the remarkable contribution of both Jeff and Anil to the success of those investigations... both of them showed dedication, enthusiasm and persistence together with the ability to think "outside the box" and the will to keep an open mind and learn...”

Yariv Gross, Security Management Specialist
Waitakere City Council 
 

22 March 2009 - 'Peace of Mind' with ICON Guards

“Your three men - Richard, Tuffy and Tali arrived ahead of time, were fabulously polite and courteous, listened and demonstrated they understood exactly what I wanted from them and exceeded our expectations in every area.

As it turned out, they had a very non-eventful night, with no attempted party-crashers, however the peace of mind that we received in having them there was just what we wanted.

We received nothing but praise for their behaviour.”

Allan Boot
Dairy Flat 
 

6 January 2009 - Guard Prevents Fire at Metlife Crestwood Ltd

“Not sure if you guys are aware of an incident here last night where your guard Shaun Laifone prevented what could have been a very serious situation of a unit catching fire.

I would like to commend him in his diligence to his job in discovering the situation and for his actions in how he handled it and for the full and detailed report.”

Aaron Love, Manager
Metlife Crestwood Limited
 

WINNER ACC Workplace Safety Award - Westpac Enterprise North Shore Business Excellence Award 2008

Judges Comments:
“This entry shows ICON Group has strong health and safety processes in place.  The company demonstrates a high level of commitment to health and safety and to dealing with the logistical issues associated with a dispersed/shift-working work force… Congratulations to both management and staff on your achievements to date.”
 

WINNER Flo2Cash Excellence in Service Delivery - Westpac Enterprise North Shore Business Excellence Award 2008

Judges Comments:
“ICON Group operates in a very competitive industry where the actions of some players can tarnish the reputation of the industry as a whole.  Developing a successful business in this environment where high levels of service delivery is defined, expected and delivered is uncommon.  ICON Group appears to have understood this and build a reputable and successful business based around a culture with delivery of a high quality customer service at its core.  Glowing references were noted.  The ‘system’ for dealing with customers is obviously working superbly.  The judges were impressed…”